FAQ
Asked by importers like you.
The questions we hear every week — answered straight. Yours not here? Ask us directly, usually within the hour.
What exactly is a "man-day"?
One inspector working one full day at one location. Most standard orders — a typical pre-shipment inspection of a few hundred to a few thousand units — take one man-day. Very large orders, multiple product lines, or big sampling plans can require two. If your order needs more than one man-day we tell you before you pay, never after.
Why are you 40–60% cheaper than QIMA or SGS?
Structure, not quality. The big firms carry global sales teams, regional offices and corporate overhead — you pay for all of it. We run on a network of 1,000+ full-time inspectors across China with no middle layers, and the person you talk to is the person who dispatches your inspector. Same factory floor, same AQL standard, a fraction of the invoice.
How fast can you be on site?
On site within 24–48 hours of confirming your order, anywhere in China's manufacturing regions. Need it faster? Urgent scheduling (+25%) guarantees a next-day inspection — boots on the floor within 24 hours. Your report follows within 24 hours of the inspection.
What standard do you inspect to?
Sampling follows ANSI/ASQ Z1.4 (the AQL standard used worldwide). Default is Level II with AQL 0 / 2.5 / 4.0 for critical / major / minor defects, but we apply whatever levels your industry or your buyer requires — tell us in the booking notes.
Who are the inspectors?
Full-time, salaried QC professionals — not freelancers hired off a gig app. Our network covers every major manufacturing province, and we match inspectors by product category: electronics orders get electronics inspectors, machinery gets machinery inspectors. Most have 5+ years on factory floors.
What do I receive after the inspection?
A detailed English report within 24 hours: AQL result, defect classification with close-up photos, measurements and test results, packaging review, and a clear pass / fail / pending recommendation. Usually 50–150 photos. It is written to be readable by you and, if needed, shown to your supplier.
What happens if my order fails inspection?
That is the system working. You hold the balance payment, present the report to the supplier, and negotiate: rework, replacement, discount or cancellation. Once they fix it, we can re-inspect — re-inspections are billed at the same flat rate. One failed inspection that saves a $20,000 shipment is the cheapest money you will ever spend.
How do I pay?
By card, through a secure payment link we email you after confirming your booking (Visa, Mastercard, and most international cards). No account creation, no wire transfers, no paying before we have confirmed inspector availability. Payment is due before dispatch — that is what locks your slot.
My factory is in a remote area. Is that a problem?
Coverage includes every manufacturing hub in China at the flat rate. Genuinely remote factories (far from a major city) carry a travel surcharge, typically $25–50 per man-day depending on the location. The instant calculator shows an estimate, and we confirm the exact figure before you pay.
Which product categories do you cover?
Consumer electronics, machinery and industrial equipment, furniture, lighting, tools, textiles and garments, toys, kitchenware, building materials and more. If it is made in China and shipped in a container, we have almost certainly inspected something like it. Unsure? Ask us before booking — it costs nothing.
Are you independent from my supplier?
Completely. We are paid by you, report to you, and our inspectors are trained to be politely immune to factory hospitality. Your supplier learns the result when you decide to share it.
Can I cancel or reschedule?
Free cancellation or rescheduling up to 12 hours before inspector dispatch. Dispatch is 6:00 AM Beijing time on your confirmed inspection date — so in practice you have until 6:00 PM Beijing time the evening before. Inside 12 hours of dispatch the inspector's day is already committed, so the man-day is billed. Date changes at the factory's request are rebooked at no charge when we are told before dispatch. Full policy on the Terms & Refund Policy page.
Do I need an account or special software?
No. Book from the form, get confirmation and a payment link by email, receive your report by email. Everything important also lands on WhatsApp if you prefer. Your documents live in your inbox, not behind a login you will forget.
Your supplier has a QC plan for your order. Do you?
One flat rate. One accountable human. One report that tells you the truth before the balance payment leaves your account.
